PRE-ORDER
We are all for sustainability. In aim to avoid overproduction by conserving resources and protecting nature.
We believe that every product needs to discover its owner, therefore, our clothes are made just for you only and only after being pre-ordered.
It can take up to 10 days (usually much sooner) for the product to be made and dispatched. Please do not hesitate to contact us if you would like to receive your desired clothing faster.
The order shall be considered submitted only upon receipt of full payment for the ordered goods.
You shall be constantly informed about the status of your order.
DELIVERY INFORMATION
We ship worldwide!
Most goods shall be shipped within 2 business days of production (which takes up to 10 days).
Once your goods have been shipped, we shall send you a confirmation email with a tracking number. When ordering, be sure to provide your telephone number and check the address – we will not be able to correct this data after sending the goods.
For orders amounting to over 200€, we apply free shipping worldwide.
Shipping in Lithuania is always FREE* (Delivery price to the Curonian Spit – 25€)
DELIVERY PRICE
Lithuania
Standard delivery – FREE*.
Delivery term – 2-4 business days.
*Delivery price to the Curonian Spit – 25€
European Union
Standard shipping (orders up to 200€) – 20€
Standard shipping (orders amounting to over 200€) – FREE
Delivery term – 5-14 business days.
For Express delivery, contact info@wishnevska.com
Rest of the world
Standard shipping (orders up to 200€) – 30€
Standard shipping (orders amounting to over 200€) – FREE
For Express delivery, contact info@wishnevska.com
If the postal company was unable to deliver the goods to you and it returned the goods back to us, we will deduct the shipping fee (including customs duties if sent outside the EU) upon receipt of the goods and refund the balance to you.
FEES / DUTIES & TAXES
All orders from the European Union shall be automatically subject to VAT.
Deliveries outside the EU shall be sent under DDU (Delivery Duties Unpaid) and may be subject to VAT, import duties and other taxes. As the recipient of the order, you will have to pay all import duties and taxes directly to the carrier in order to release the order from customs. We recommend that you contact your local customs office before placing your order.
If the buyer refuses the package due to import duties or taxes, the buyer shall assume full liability for all costs of the process. Customs, shipping, courier and other taxes are non-refundable and shall be deducted from the total refund upon return, therefore we would like to once again ask you to inquire about the tax import obligations applicable in your country.
RETURN AND EXCHANGE POLICY
Product did not meet your expectations? It happens… We’ll take it back!
Returned goods must be in new and unused condition, unwashed and with original packaging and labels. We do not accept goods with signs of wear. In such cases, the goods will be returned to you.
If you have ordered goods of the wrong size or colour or have decided that the goods are not suitable for you – we are ready to accept them back within 14 days from the date of delivery. Returns received after the 14 day period shall not be accepted and shall be returned back to the Customer. The refund shall include shipping charges paid by the customer for the purchase of the goods, but customs and return costs shall be non-refundable.
Please send the goods to the address stated below using any shipping method using the Tracked & Signed service. Upon receipt of your package, we will process your refund immediately. Make sure your package is insured and prepaid.
Return address:
MB “Mados Kryptis”
Smolensko g. 19-307A
Vilnius LT-03205
Lithuania
Please note that we cannot accept returned items that are soiled or dirty or have been worn or washed. All clothing must be in its original packaging and have original labels. We do not accept returns with removed labels.
Refunds shall be processed as soon as we have verified your return and confirmed that it complies with our return policy. Depending on your location, the return may take up to 20 business days.
It may take up to 5 business days after receipt and verification of the goods for you to receive the payment back to your bank account.
In the case of a return of the goods, the money received for the goods, including the cost of our cheapest normal delivery, shall be returned by transferring the money to the same payment account from which your payment order was initiated or in the same way by which the goods were paid for (in the case of a non-bank transfer).
We cannot offer exchanges. If you wish to change the size or colour of the ordered goods, you will need to place and pay for a new order.
COLOURS
Since computer, telephone, or tablet screens display different colours, we cannot guarantee that your device will display the exact colour of the goods, but we have tried to provide the most detailed image possible.